POLICY

Refund policy

Hardware refund requests are reviewed within 14 days of delivery. Hardware must be returned in original condition. Configuration, setup, discovery, and advisory work are non-refundable once delivered.

Consulting hours are non-refundable once the session has occurred. Diagnostics may receive a 50% refund if cancelled before report delivery. Pilot engagements are governed by the signed pilot agreement.

Monthly support can be cancelled through the Stripe customer portal. Partial months are not refunded.

Refund requests: sergio@infratek.ai