Refund Policy

Refund requests for hardware products are accepted within 14 days of delivery. Hardware must be returned in original condition. Configuration and setup fees are non-refundable.

Services

Consulting hours are non-refundable once the session has occurred. Audits may receive a 50% refund if cancelled before report delivery. Pilots are governed by the agreement signed at engagement start.

Monthly Support

Monthly support can be cancelled anytime. No refunds are issued for partial months.

All refund requests: sergio@infratek.ai